Refund & Cancellation Policy
Last updated: [LAUNCH DATE] | Own Your Narrative Ltd | Company No: 17066279
This policy explains our approach to refunds and cancellations. We have written it plainly because we believe you should know exactly where you stand before you pay us anything.
In plain English: Free tiers cost nothing so there is nothing to refund. Premium is straightforward — cancel any time, no pro-rata refunds, but we will always consider genuine cases with human discretion.
1. Free Tiers — Tiers 1, 2, and 3
Tiers 1, 2, and 3 are completely free. There are no charges and therefore no refunds applicable. You may close your free account at any time.
In plain English: Free means free. Nothing to refund. Close your account whenever you like.
2. Premium Subscription — Cancellation
You may cancel your Premium subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You retain full Premium access — including zero tracking and early access to new books — until the end of the period you have paid for.
Good to know: Cancelling Premium does not delete your account. You can downgrade to a free tier and keep your accumulated book library active.
3. Premium Subscription — Refunds
Standard position
Premium subscriptions are charged monthly. We do not offer pro-rata refunds for partial months — if you cancel mid-month, you retain access until the end of that billing period.
14-day cooling-off period
Under UK consumer law, you have the right to cancel a digital subscription within 14 days of purchase without giving a reason. However, by accessing Premium content immediately after subscribing, you acknowledge that the service has begun and you may lose the right to a full cooling-off refund once content has been accessed.
If you subscribe to Premium and do not access any content within 14 days, you may request a full refund by contacting us at contact@ownyournarrative.co.uk within that 14-day window.
Genuine cases — human discretion
We are a family business and we treat our subscribers as people, not transactions. If you have a genuine reason for requesting a refund — technical failure on our side, a billing error, or exceptional personal circumstances — please contact us at contact@ownyournarrative.co.uk and we will consider it on its merits.
We do not guarantee refunds outside the 14-day cooling-off period, but we will always respond with common sense.
In plain English: No pro-rata refunds for cancelling mid-month. 14-day cooling-off if you haven’t accessed content. If something genuine goes wrong, talk to us — we are reasonable people.
4. Platform Closure
If Own Your Narrative Ltd ever closes the platform permanently, we will:
- Give at least 30 days’ notice to all account holders by email
- Provide a pro-rata refund to all active Premium subscribers for any unused paid period
- Delete all personal data in accordance with our Privacy Policy
In plain English: If we ever have to close, we will give you 30 days notice and refund whatever you haven’t used. We intend to run this platform indefinitely — but we believe in being transparent about every scenario.
5. How to Cancel or Request a Refund
To cancel your Premium subscription: log into your account → Account Settings → Subscription → Cancel Premium.
To request a refund or discuss your subscription: contact us at contact@ownyournarrative.co.uk. We aim to respond within 2 working days.
6. Contact Us
Own Your Narrative Ltd
Email: contact@ownyournarrative.co.uk
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company No: 17066279